Shipping & Delivery Policy

Shipping & Delivery Policy

At ALEX TECHNOLOGY SYSTEMS - ATS, we strive to deliver IT infrastructure devices, hardware, and accessories safely and efficiently. The Shipping & Delivery Policy below outlines the estimated delivery timeframes, costs, and terms across the Arab Republic of Egypt.

1. Estimated Delivery Timeframes

• Alexandria: Orders are typically delivered within 1 to 2 business days.

• Greater Cairo: Orders are typically delivered within 2 to 3 business days.

• Other Governorates: Orders are typically delivered within 3 to 5 business days.

💡 Note: Delivery times may vary slightly during public holidays, severe weather conditions, or peak demand periods.

2. Shipping Fees

We offer competitive shipping rates calculated automatically at checkout based on the delivery address:

3. Payment Methods & Delivery Terms

• Cash on Delivery (COD): * Please ensure you are available at the specified delivery address or reachable by phone when the courier contacts you.

  • Please note: Unreachability may lead to delivery delays or order cancellation after failed delivery attempts.

• Secure Electronic Payment: Via credit/debit cards (Visa / MasterCard).

4. Order Tracking

Once your order is shipped, you will receive a tracking link via email or SMS to monitor your delivery status in real-time. Alternatively, you can track it directly through your ATS website account under the "My Orders" section.

5. Damaged Shipments or Missing Items in Transit

Please inspect the outer packaging carefully upon receipt. If the package appears opened, severely damaged, or tampered with:

1. Please refuse to accept the shipment.

2. Contact our customer service immediately via:

   • Email: purchasing@atsalex.com

   • Phone: 01128578788